Refund Policy

Refund Eligibility

First Lesson Guarantee

You are eligible for a full refund if:

• You are not satisfied with your first paid lesson
• You request the refund within 7 days of the lesson
• The lesson was conducted as scheduled
• You attended the full lesson duration

Subscription Refunds

For ongoing subscriptions:

• Monthly subscriptions: Refund for unused portion if cancelled within 7 days
• Quarterly/Annual subscriptions: Prorated refund based on unused time
• Refunds processed within 5-10 business days
• Processing fees may apply for certain payment methods

What's Not Refundable

The following are generally not eligible for refunds:

• Free trial lessons (no charge, no refund needed)
• Lessons cancelled with less than 24 hours' notice
• No-shows without prior notice
• Self-paced course content once accessed
• Practice tools and digital downloads
• Gift purchases (refunded to original purchaser only)

How to Request a Refund

Step 1: Contact Support

To request a refund, please:

• Email us at refunds@swartaal.com
• Include your account email and lesson date
• Provide a brief explanation of your concern
• We'll respond within 24 hours

Step 2: Review Process

Our team will:

• Review your request within 24 hours
• Verify lesson attendance and completion
• Check refund eligibility based on our policy
• Contact you with our decision

Step 3: Refund Processing

If approved:

• Refund will be processed within 5-10 business days
• You'll receive confirmation via email
• Refund will appear on your original payment method
• Processing time depends on your bank or payment provider

Special Circumstances

Technical Issues

If a lesson cannot be conducted due to technical issues on our end (server problems, instructor connectivity issues, etc.), we will:

• Reschedule the lesson at no additional cost
• Provide a full refund if rescheduling is not possible
• Offer alternative learning materials as compensation

Instructor Unavailability

If your assigned instructor becomes unavailable due to illness, emergency, or other circumstances:

• We'll provide a qualified substitute instructor
• Offer a full refund if no substitute is available
• Reschedule at your convenience

Medical Emergencies

In case of medical emergencies or serious illness affecting your ability to continue lessons:

• We'll pause your subscription without penalty
• Provide full refunds for unused lessons
• Offer flexible rescheduling when you're ready to return

Dispute Resolution

If you're not satisfied with our refund decision, you can:

• Request a review by our management team
• Provide additional documentation or evidence
• Escalate through our customer service channels
• Contact us at disputes@swartaal.com

Refund Timeline

Contact Information

For refund requests or questions about this policy: